fbpx

client services manager

The Client Services Manager position is pivotal in the delivery of services to a portfolio of marketplace amp’s clients. You will oversee multiple accounts, anticipate and manage the resolution of operational issues and lead and drive growth strategies. You’re a confident and engaging presenter and love nothing more than presenting and pitching in new ideas, selling in services and liaising with your clients.

You’ll be supported by our team of account executives and collaborate internally with our Sales, Operations and Content teams with onboarding
new clients and solution adoption, and to develop growth strategies for their businesses.

responsibilities include:

  • Working cross-functionally to deliver services in the agreed time frame and according to client expectations
  • Understanding client roadmaps and ensuring needs are anticipated / opportunities are identified
  • Responsible for owning and resolving a wide range of requests and account issues
  • Independently proposes, develops and leads cross-functional solutions to solve client requests
  • Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology
  • Understanding contractual agreements. Promoting and ensuring contract adherence
  • Managing client meetings and Quarterly Business Reviews

requirements:

  • Degree level qualification, or equivalent experience
  • Experience in managing multiple accounts and e-commerce strategies, including Amazon and eBay
  • Experience in a senior level CSM equivalent role
  • Attention to detail and ability to multi-task and prioritise at any one time as issues arise
  • Commercially aware and able to chase KPI targets as part of a team
  • Highly organised, with attention to detail and a dedication to resolving issues
  • Able to plan, execute and manage high volumes of work
  • Requires a high level of analysis, judgment, negotiation and problem-solving skills

Apply Today!

  • Drop files here or
    Accepted file types: pdf, docx, doc, pages, Max. file size: 4 MB, Max. files: 1.
    • This field is for validation purposes and should be left unchanged.