client services manager

If you live and breathe e-commerce and have experience in managing multiple accounts and e-commerce strategies, including Amazon and eBay, then read on!

Be AMPed working with leading global brands from Eat Natural to Durex and Dettol!

Mainly remote working with face-to-face meetings up to two times a month in our Cambridge or Bury St Edmunds offices and regular face-to-face client meetings throughout the UK.

There’s plenty of awesome extras that come from being part of our team, from personalised training programs (Β£1,000), monthly mindfulness, remote and office-based working (Cambridge/Bury offices), flexi-time, staff pensions, health insurance, bonus scheme and fab socials too!

The position is pivotal in the delivery of services to a portfolio of marketplace amp’s clients. You will help oversee multiple accounts, anticipate and manage the resolution of operational issues and lead and drive growth strategies.

responsibilities include:

  • Working cross-functionally to deliver services in the agreed time frame and according to client expectations
  • Understanding client roadmaps and ensuring needs are anticipated / opportunities are identified
  • Independently proposes, develops and leads cross-functional solutions to solve client requests
  • Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology
  • Understanding contractual agreements. Promoting and ensuring contract adherence
  • Manage regular and quarterly client meetings, presentations, pitches and networking


  • Degree level qualification, or equivalent experience
  • Experience in managing accounts and e-commerce strategies, including Amazon and eBay
  • Attention to detail and ability to multi-task and prioritise at any one time as issues arise
  • Commercially aware and able to chase KPI targets as part of a team
  • Able to plan, execute and manage projects simultaneously
  • Requires a high level of analysis, judgment, negotiation and problem-solving skills
  • A strategic problem solver with excellent project management skills
  • Customer driven and able to establish robust relationship with assigned customer base
  • Basic knowledge of Amazon PPC would be beneficial, but not essential

Apply Today!

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